FAQs

Please be aware our FAQs for 2020 are currently being updated.

Thank you to everyone who has bought tickets and merchandise for ValeFest 2019! Here are some of the FAQs to help you prepare for the festival. In case of any other queries, please don’t hesitate to message us!

HOW CAN I ENTER THE FESTIVAL SITE?

You will be allowed into the festival only with a wristband. The ticket receipt you have received via email is not sufficient and you will need to exchange it for a wristband. You can acquire your wristband at one of the slots listed here or on the day of the festival. Please keep in mind that there will be a lot of people exchanging their tickets for wristbands and we’re expecting a large queue on the 8th of June. Save yourself some time and acquire it earlier to enjoy the festival for longer!

HOW DO I EXCHANGE MY TICKET FOR A WRISTBAND?

You will need a unique QR code that you can generate using your ticket reference number on this website: valefest.co.uk/qrcodes. If you have a paper ticket, this is all you need to bring to exchange for a wristband at the box office.

WILL THERE BE TICKETS AVAILABLE ON THE DAY?

There will be no tickets available at the festival site itself. Some tickets may still be available online if we haven’t sold out.

WHAT ARE THE FESTIVAL TIMINGS?

The box office, where you will be able to get your wristbands will be open from 10am and the festival site will open to the public at 12pm. Live music will continue until 10:15pm. By 11pm, all guests must be heading off the main festival site or towards the ValeFest Fab’n’Fresh After Party at the Guild of Students. The Wristband Exchange at both the Main Entrance (the bridge across the Vale Lake) and the Guest List/Artist entrance will close promptly at 9pm.

CAN I BRING FOOD AND DRINK IN?

Yes, you can. You are also allowed to bring in your own alcohol. However, the restrictions are as follows: 6 cans of alcoholic drinks or 6 single serve bottles of wine per person; no glass allowed; only sealed bottles and cans; disposable BBQs are strictly forbidden. All drinks brought in glass bottles will have to be disposed of before entering the festival. Anyone in possession of alcohol exceeding the agreed amount will be denied entry to the festival while it is still on their person.

CAN I BUY FOOD AND DRINK ON-SITE?

There is a selection of quality food stalls catering for all dietary needs on site. We will also have a selection of bars and the Duck and Scholar for drink. Costcutter, the Melt, Infusion, Hungry Duck and JC’s will be open as normal on The Vale Village.

WILL I BE SEARCHED ON ENTRY?

Yes, in order to keep everyone safe all bags will be searched on entry. Prohibited items include: Glass, unsealed plastic bottles, illegal or dangerous items.

WILL I NEED CASH ON THE DAY?

Yes, you will need cash for all of our stalls and food vendors. There will be no cash machines within the festival. The closest cash machine is in the Shackleton building reception adjacent to the festival site. Warning: this machine is very popular on the day of the festival, so we recommend drawing out cash before the 8th of June.

CAN I LEAVE THE FESTIVAL AND RE-ENTER LATER?

Yes, thanks to your wristband you will be able to leave the festival site and re-enter until 9:00pm. There will be strictly no re-entry after that time. However, you will be more than welcome to attend the ValeFest Fab’n’Fresh After Party at the Guild.

WHERE CAN I PICK UP/BUY MERCHANDISE ON THE DAY?

Pre-bought merchandise can be picked up from the merchandise stall on the day by providing your name and reference number. We will also be selling posters and merch, including a selection of limited line-up T-shirts available only on the day of the festival, at the merchandise stand.

ARE CHILDREN/DOGS ALLOWED?

Yes. Children of all ages are welcome. Those 12 and under can enter for free when accompanied by a ticket holder aged 18 or over. Those aged 13 to 16 must be accompanied by a ticket holder aged 18 or over, as well as purchase a ticket themselves. Dogs are allowed but must be kept on a lead at all times and owners are responsible for picking up foul.

WHAT PROVISIONS DO YOU HAVE FOR DISABLED ACCESS?

The main entrance to ValeFest, all stages and disabled toilets are all wheelchair accessible. If you need help on the day, please don’t hesitate to ask a member of staff (visible in black T-shirts with CREW written on the back), stewards (wearing high vis jackets) or head to Site HQ where the staff will be ready to help you.

WHAT HAPPENS IF IT RAINS?

ValeFest is an all-weather event like all other festivals. While we hope for good weather, we advise you to dress appropriately.

IS THERE CAMPING AVAILABLE?

Unfortunately, as we are a 1 day event, we do not offer camping.

Tickets

When and how can I buy tickets?

Tickets are available from the guild website at: www.guildofstudents.com/events/7491/4085/

Where and when can I collect my wristband and pre-ordered merchandise?

There will be several wristband/ merch collection slots, at the Guild of Students and in the Shackleton Hub at the Vale, in the weeks running up to the festival. Please bring your eticket (QR code), or your paper ticket. If you have a QR code you will need to have the name of the original purchaser. You will also be able to collect your wristband at our Box Office on the day of the festival (or at Artist Liason through Shackleton for Guest List tickets), although this is not advised, as there have been very long queues in previous years. Merchandise can be picked up from our merchandise stall.

Can we volunteer on the day?

We always appreciate the help of stewards on the day! If you work an hour and a half shift, you will get a half price ticket, and if you work three hours you get your ticket completely free! Register your interest by sending us an email: volunteer@valefest.co.uk

I have a disability and need to bring my helper along, do they have to buy a ticket?

Your helper will be able to claim for a free ticket, just email you & your helper’s details to valefestival@guild.bham.ac.uk and we’ll get in touch!

About

What/When/Where is ValeFest?

ValeFest is a charity music festival run by students at the University of Birmingham on the Vale Student Village. ValeFest 2019 will be held on the 8th of June!

Where does the money raised go?

As a not-for-profit student organisation, 70% of all the proceeds is donated to our chosen charities, which change each year. Each year the Vale Festival organising committee invite charities, students and committee members to pitch charitable causes deemed worthy of support. The causes pitched are then put to discussion, and once a cause has been chosen the committee will choose a number of charities to support. This year, we are proud to be supporting St Basil’s, Kid’s Adventure, and Sense.

General Info

Can I come if I am not a student at the University of Birmingham?

Absolutely! Although the festival is run by students, it is very much a community event and we welcome members of the public of all ages and occupations to attend.

Can I bring food and drink in? Where can I buy food?

There is a selection of quality food stalls and beer tents on site and Costcutter, the Melt, Infusion, Hungry Duck and JC’s will be open as normal on The Vale Village. There will also be a bar on site selling a wide selection of soft and alcoholic beverages.

We do allow people to bring in their own food and drinks (including alcohol), as described in rules 27 & 28, below.

I’m a student at the University of Birmingham, can I get involved?

Of course! Message our Facebook for more details, but generally we meet in the Murray Learning Centre every Wednesday at 6PM.

Rules

“Event” and “ValeFest” refers to ValeFest 2019 “Vale Festival” refers to the organising committee of students “Site” refers to the area where ValeFest is held bound by fencing. “Management” refers to Vale Festival, site security and management at The Vale Village. “Wristband” refers to the wristband used to attend ValeFest, and “You” refers to the holder of the Wristband and “Your” shall be read accordingly.

  1. These Rules apply to any person at the Event.
  2. ValeFest is also subject to Guild of Students’ Terms & Conditions, which can be found here.
  3. Tickets are not refundable under any circumstances other than cancellation of the event or unless the event is moved to another date which prohibits you from attending. In this instance the full value of the ticket less any booking fees and postage/credit card charges will be refunded.
  4. You must retain and wear your Wristband at all times inside the festival. It will not be replaced under any circumstance, and anyone seen without one will be asked to leave the festival. Duplicate wristbands will not be issued for lost or stolen wristbands.
  5. Entry to ValeFest is only permitted with a Wristband. Damaged or tampered wristbands are invalid.
  6. You may collect your Wristband in the week prior to ValeFest or on entry, which must not be removed until departure.
  7. Failure to show an intact Wristband on request will result in entry being refused and may result in you being asked to leave the Event.
  8. Wristbands are only valid if purchased from the Guild of Students. Wristbands purchased from unauthorised sources will be rendered invalid and refused admission.
  9. If you are in need of medical attention and treatment, St. Johns Ambulance will be onsite and Management will be able to advise further. Management may keep a record of your personal details, any accident suffered and treatment provided to you.
  10. Please respect the local residents when travelling to and from the Event and keep noise to a minimum.
  11. Damage or destruction to the site and structures, including but not limited to fires and graffiti, will result in removal from the Event with charges for criminal damage.
  12. Anti-social behaviour will not be tolerated and may result in removal from the Event.
  13. Vale Festival reserve the right to: (a) refuse admission in any circumstances (b) evict any person breaching the terms and conditions of entry, committing a criminal offence, behaving in a disorderly manner or in a way that has an adverse effect on public safety, or behaving in an anti-social manner or in a way that causes a public nuisance. (c) evict all members of any group of persons where that group is behaving in a persistent anti-social manner.

    If you do not leave at our request, security will be asked to escort you from the site, and if deemed necessary, the police will be contacted.

  14. Admission is at your own risk. Vale Festival is unable to accept any liability for personal or property damages, losses (including surrendered items) or injuries sustained – other than caused as a result of our negligence.
  15. You give your express consent to your likeness to be included for no fee within any audio or visual recording at ValeFest to be used in any media for any purpose at any time. This includes filming by the police or security staff which may be carried out for the security of customers and/or the prevention of crime.
  16. Children under 16 must be accompanied by an adult over 18 at all times.
  17. It is illegal for an over 18 to purchase alcohol on the behalf of under 18s.
  18. You and your possessions may be searched before entering and during the Event. Security reserves the right to search any persons they believe to be breaking these rules. If illegal substances are found, you may be prosecuted.
  19. Management may confiscate any item that is deemed illegal or unsuitable. This includes, without limitation, illegal or intoxicating substances including; psychoactive substances, nitrous oxide (NOS/laughing gas) and unidentifiable substances.
  20. If anyone is found in the possession of drugs or other psychoactive substances you will be treated as in possession of illegal drugs and may be arrested or refused entry to the Event, and dealt with in accordance to University policy.
  21. Any person carrying illegal items or carrying out illegal activity will be given to the Police and refused entry.
  22. Any item(s), reasonably considered for use as a weapon, which may cause danger, offence or disruption to any other person, must be surrendered to staff upon entrance.
  23. Anyone resisting the surrender of disallowed items or disregarding these conditions will face eviction.
  24. If removed from site for any reason by Management, there is no obligation on Vale Festival to refund any monies paid.
  25. Flares, and smoke devices are not permitted. Anyone in possession of these devices will be passed to the Police.
  26. E-Cigarettes and cigarettes are not allowed within tents. Smoking is not permitted in these spaces.
  27. Glass containers are not allowed on site. Any drinks in a glass bottle will have to be transferred to plastic cups before entering the festival.
  28. You can bring 6 cans of alcoholic drinks or 6 single serve bottles of wine per person onto the ValeFest site. If you are deemed too drunk you will be denied entry, or will be removed from site.
  29. Bars will be asking for proof of age to those who appear under 25. Make sure to bring a form of ID with you.